Shipping & Returns

Shipping and Returns:

We offer worldwide shipping to ensure that our customers can enjoy the RabbitJax Shoulder Harness with Hood no matter where they are. Shipping rates and estimated delivery times will be provided during the checkout process.

In case you encounter any issues with your order or need to initiate a return or exchange, please refer to our return policy below for more information. 

Return Policy for RabbitJax Clothing - Custom Items

At RabbitJax Clothing, we take pride in creating high-quality handmade clothing that is customized to your specifications. Each item is carefully crafted with attention to detail and designed to meet your unique style preferences. As a result of the personalized nature of our products, we have established the following return policy:

  1. Custom Orders: All custom orders placed with RabbitJax Clothing are considered final and non-refundable. Once you have submitted your order and provided specific customization details, our team begins the production process. Due to the personalized nature of these items, we cannot accept returns or offer refunds on custom orders unless there is a defect or error on our part.

  2. Defective or Incorrect Items: In the event that you receive a defective item or if there is an error on our part, such as an incorrect size, color, or design, we will gladly rectify the issue. Please contact our customer service within 7 days of receiving your order, providing detailed information and supporting evidence (e.g., photographs) of the defect or error. Our team will assess the situation and, if necessary, arrange for a replacement or appropriate compensation.

  3. Order Cancellation: Once an order has been placed, it cannot be cancelled or refunded. We encourage you to double-check all customization details before submitting your order to ensure accuracy and satisfaction.

  4. Sizing and Measurements: To ensure a proper fit, we provide comprehensive size charts and measurement guidelines on our website. It is the customer's responsibility to review these details and provide accurate measurements when placing a custom order. RabbitJax Clothing cannot be held liable for incorrect sizing due to inaccurate measurements provided by the customer.

  5. Exchange Policy: We do not offer exchanges for custom-made clothing as each item is uniquely tailored to the customer's specifications. Therefore, we recommend reviewing our size charts and measurement guidelines carefully before placing an order.

  6. Communication and Support: We strive to provide excellent customer service and clear communication throughout the ordering process. If you have any questions or concerns regarding your custom order, please reach out to our customer service team via email or phone. We are here to assist you and address any issues that may arise.

Please note that this return policy applies only to custom orders. For non-customized items, our general return policy may differ. We recommend reviewing the specific return policy for non-customized items on our website or contacting our customer service for further details.

By placing a custom order with RabbitJax Clothing, you acknowledge and agree to abide by the terms and conditions outlined in this return policy.

Thank you for choosing RabbitJax Clothing. We appreciate your support and look forward to creating a one-of-a-kind piece just for you!

Return Policy for RabbitJax Clothing - Ready-to-Wear Items

Thank you for choosing RabbitJax Clothing for your fashion needs. We strive to provide you with high-quality ready-to-wear garments. However, we understand that sometimes you may need to return a product. Please review our return policy below.

  1. Eligibility:

    • Only ready-to-wear items are eligible for returns. This includes clothing, accessories, and footwear.
    • The product must be in its original condition, unworn, unwashed, and with all tags and labels attached.
  2. Timeframe:

    • Returns are accepted within 30 days from the date of purchase. After this period, we cannot process any returns.
    • The date of purchase is determined by the original receipt or order confirmation.
  3. Return Process:

    • To initiate a return, please contact our customer service team via email. They will provide you with a return authorization number (RAN) and guide you through the process.
    • The RAN must be clearly written on the outside of the package when returning the item.
  4. Return Shipping:

    • The customer is responsible for all shipping costs associated with the return, unless the product received was defective.
    • We recommend using a traceable shipping method to ensure the safe return of the item.
    • RabbitJax Clothing will not be liable for any loss or damage that occurs during the return shipping process.
  5. Refund:

    • Once we receive the returned item and verify its eligibility, we will process the refund.
    • Refunds will be issued in the original form of payment used during the purchase.
    • Please allow up to 15 business days for the refund to be processed and reflected in your account.
  6. Non-Returnable Items:

    • The following items are not eligible for returns:
      • Custom Orders (See Custom Order Policy above)
      • Swimwear (for hygienic reasons)
      • Items marked as final sale or clearance
  7. Exchanges:

    • At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
  8. Defective or Incorrect Items:

    • If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or issue a refund, including any shipping charges incurred.

Please note that our return policy is subject to change without prior notice. It is your responsibility to review the policy at the time of purchase. If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team.

Thank you for choosing RabbitJax Clothing. We appreciate your business and look forward to serving you again in the future!